Porr, slow service

Slow, unresponsive feedback

imported a parcel from China which was undeclared by a seller so a penalty will be imposed... which is fine. Upon request from Fedex I provided all my invoices and proof of payments the same day 16 July. I have phoned and followed up numerous times with the same "we will follow up with customs" reply. On 1 Sept I get my penalty amount and on the same day, I asked for bank details to pay this.... now this whole process starts again. No reply to mails, consultants not answering phones.

So a parcel that shipped Express has just been sitting for more than a month. Will never be using FedEx again