Poor Shocking customer care representative service!!

I will write 2 reviews, a 1 star and the next review will be a 5 star.

Firstly, The tracking update on the website is shocking and so outdated... Whats the point of such a huge worldwide company having a tracking update on the webiste when it is so outdated?! Here are the 6 names of the customer care representatives that each gave me a different story every time I called to follow up of my shipment and took my cell number down to get back to me.... still waiting... Lucia, Lindiwe, Motshewa, Pamela, Dinakatso ( did not even know the email nor any contact numbers of the customs to find out why the delay of withholding my shipment) and to top it up the supervisor Brenda!! I am still waiting for the supervisor to get back to me!! I have never experienced such poor customer service!! I even emailed customs to find out about my shipment and as usual still waiting... Palesa, that according to Pamela, is the one handling my shipment and only she can assist me, doesnt even reply to emails... If it wasnt for JULIA, which I will post another review, to assist me, I would still be waiting for my shipment. ABSOLUTELY SHOCKING!!!