poor services
Shipment Number ***, fedex consultant called me on Friday telling me that my package is on the way to South Africa(on the system it still says it will be delivered tomorrow 08/07/2020. Monday I call they say that it is waiting custom clearance, I called this morning and they tell me that my package its in Dubai, I am very disappointed with the service,yet I have paid for this shipping they do not even border calling me telling me whats happening. I am reporting this to customer tribunal because I can not pay for service which I do not get.
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Fedex Express's replyOfficial
07 Jul 2020, 10:02Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards,
Melanie
Regards,
Melanie
Fedex Express's reply07 Jul 2020, 10:02
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards,
Melanie
Regards,
Melanie