NL
Nonhlanhla L
1 reviews | Active since Oct 2020
08 Oct 2020, 08:29
Poor service... ********. No communication to customers.
I have a shipment sitting with fedex from China for months now. Apparently, the package was stopped by Customs... Fedex failed to notify, there’s little to no communication at all from Fedex. There’s no clear indication why shipment is not being delivered. I called and gave them all the required information weeks ago but still my package is not being delivered. I advise ppl to refrain from using fedex, especially for international shipments... poor service and they charge 500% for duties.
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Fedex Express's replyOfficial
08 Oct 2020, 08:52Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards,
Melanie
Regards,
Melanie
Fedex Express's reply08 Oct 2020, 08:52
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards,
Melanie
Regards,
Melanie
NL
Nonhlanhla L's updateReviewer Update
09 Nov 2020, 15:59a month later, i still do not have my shipment from Fedex. No customer service at all. i will not be using their services ever again. I used Aramex a lot and never have i ever encountered such bad customer service and experince.
NL
Nonhlanhla L's update09 Nov 2020, 15:59
Reviewer Update
a month later, i still do not have my shipment from Fedex. No customer service at all. i will not be using their services ever again. I used Aramex a lot and never have i ever encountered such bad customer service and experince.