poor service - or lack thereof.

We had TNT collect a shipment from us in Jhb. on the 30th June 2020 for urgent delivery in France. We selected "priority" shipping in order to speed up the process as it is an urgent requirement. As of today 14th June- 12H30, this parcel has still not arrived at it's destination. I have been in touch with numerous staff at TNT to try find out why this still hasn't been delivered. I have sent numerous mails to various people at TNT - including management - enquiring what is happening. They advise that it has been "escalated" yet simply choose to ignore the request for answers. Today i finally received an answer saying it is stopped for inspection. !! Poor excuse.

We have a multi - million Rand machine waiting for these parts to be repaired and returned to us, yet nobody cares about urgency. After being a loyal customer of TNT for a few years now, we have learned that our business is not as important to TNT as we thought. We definitely will be looking for alternative options going forward as we cannot rely on service (or lack thereof) like this going forward. It is only our business that will suffer.