POOR SERVICE, IN FACT, NO SERVICE AT ALL, I EVEN DOUBT FEDEX IS REAL

I've expected a parcel from FedEx for more than month now and I have not received it! What they did was request unexpected fees which I settled. Even with that, they did not give me an account number, no banking details, instead they had me do it through E-wallet which they took a while to even give me the number to which I must make the payment, however, I made the payment because I wanted the parcel. After that, they wanted more money for unclear reasons which including "insuring the parcel"... Is safety of the goods not the company's responsibility? Why must I be asked to pay for that? With this, I decided to ask that they don't carry on to deliver the parcel... If they were still planning to. I requested a refund from them and they promised to make the refund but since then they've been ignoring my Emails and they never gave me any alternative number to call.

As far as I'm concerned, this isn't good business, it's frustration to consumers and I regret any association with them. There is no reliability and no truth in their dealings.