Poor Service from FedEx South Africa

Reading all the reviews about FedEx South Africa is true, really poor service including their customer service who promise the heavens and deliver nothing. I received a notification that my package arrived on 26 January 2019 in South Africa. After that no communication, on 31 January 2019 I phoned customer service and spoke to Komola Naidu who requested that I sent her documents to clear the package, which I did immediately. After this I received no update what's happening to my package. I phone several times and requested to speak to Komalo but she was busy. I phoned again on 7 February and requested to speak to a manager. I was told to call Sanjeev Lutchman on ********** 441, which I did but he was not available. I left a message but he did not call me back. My tracking number is ********** 39330. The package is related parts for an aeroplane, although low value I need it urgently. If they cannot be trusted to deliver on such a small value package, how can you trust them with other imports? I will inform my supplier in the US to rather use another courier in future and also to inform FedEx in the US regarding the poor service with FedEx South Africa.