Poor Service from FedEx

Service in recent months had gone from bad to worse, besides delaying a previous sample from Italy due to to insufficient service we are yet again in the same situation. Our sample on route from China was taken by customs for inspection. This is normal and do happen from time to time. Dealing with Natasha Balayiah and Nicole Jodine Haynes there is no feedback no follow up and eminent delay. To the extend where my client canceled a substantial request because the sample is taking to long. Numerous mail is unanswered, mail no not have contact details where we can follow up and enquire. This leads to having to contact various numbers on the net trying to find any person that can assist. Dealing with FedEx had become a nightmare of late and I will strongly advise against using them. I have international exposure with ongoing import and export requirement, I will not use Fedex in future.

I would like to get my sample however so it is on hand for further development.