Poor service from FedEx

Never Ever Ship with FedEx

I was sent a shipment during the month of November 2018, tracking number ********** 54459. The shipment was sentl by MyUS.com through fedex, I received a way bill from to pay for clearing of the shipment. I paid R1189.01. My shipment was supposed to be delivered to me on 09/11/2018. Their courier did not arrived and I called the following day and I was told that the vehicle was hijacked. They did not even tell me what should happen next.

I contacted MyUs.com and they were very sympathetic and send me the claim forms. Their claim was finalised within a week and paid. The advise me that I should claim a refund for duties ànd taxes from FedEx.

I did call fedex and they send me a form that I must complete and attache proof of payment and bank statement. I did that now FedEx is telling me stories. They are saying that I must claim from MyUS.com. I did not pay MyUS.com any duties and taxes but I paid FedEx and the shipment got lost in their care.

FedEx customer services is useless.

I will never ever ship with them ever again and non of my family and friends will ship with them