TM
Tumelo M

1 reviews | Active since Apr 2014

07 Aug 2019, 19:16

Poor service for townships!!!!

It is sad that I have to come here to vent out my frustrations on a service that we pay for as consumers. Making prompt delivery is very important for online retailers and for as long as I have been Takealot's customer; with Fedex as their delivery partner, deliveries were made very quickly and in certain occasions even before the delivery date.

But recently this has changed. Today my Takealot order was due for delivery, not because it was out on delivery early but because it was the last day to deliver. And As I am writing this review, delivery did not take place today; all because Fedex decided that they will hand over my package to unreliable 3rd party couriers to deliver to "townships". Because of where I stay I must now receive my packages a day or 2 later? Is my township money not worthy of proper service and prompt delivery? This is such a shame, but I will not keep quiet while we get treated like dirt because we are low priority areas. These 3rd party couriers take on too many deliveries with limited resources, they deliver whatever they can and leave the rest until it is very urgent. But hey; who cares?

WE DESERVE OUR DELIVERIES ON TIME, AND THAT IS ALL I ASK.

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Replies (2)
Fedex Express
Fedex Express's reply07 Aug 2019, 21:56
Official
 Hello  Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order. 
       
 Regards, 
 Leigh 
TM
Tumelo M's update08 Aug 2019, 10:20
Reviewer Update
It is now after 10am, my package was due for delivery yesterday.There is still no delivery and there is no feedback as to why this is happening.

As i said last night “low priority” delivery.