TM
Thekiso M
1 reviews | Active since Jul 2011
07 Jul 2021, 21:32
Poor Service
I contacted Fedex today after noticing that my package was withheld pending verification. What surprises me is that I was contacted by their agent on monday to confirm my ID and email address. I was told Lebogang send an email the she decided to hold the package without contacting me on my cellphone to confirm if I received her eamil or not. We pay a lot of money to have this kind of incompetence happening at our cost.
Helpful (0)
Replies (6)0
Replies (6)
Fedex Express's replyOfficial
07 Jul 2021, 21:39Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards
Brenda
Regards
Brenda
Fedex Express's reply07 Jul 2021, 21:39
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards
Brenda
Regards
Brenda
TM
Thekiso M's updateReviewer Update
10 Jul 2021, 15:22I would Like to Thank Brenda Manamela and Valdemiro Macome [Customer Care Representative] for the sterling job they have done since I lodged the complaint.
Valdo was outstanding with the follow through, making calls to update me on every change of status regarding my package. I am thankful that there are dedicated people like Valdo even during this time of COVID pandemic who are willing to go the extra mile to ensure that customer satisfaction is paramount.
I wish you the best my brother for your commitment in your work.
Regards
Thekiso.
Valdo was outstanding with the follow through, making calls to update me on every change of status regarding my package. I am thankful that there are dedicated people like Valdo even during this time of COVID pandemic who are willing to go the extra mile to ensure that customer satisfaction is paramount.
I wish you the best my brother for your commitment in your work.
Regards
Thekiso.
TM
Thekiso M's update10 Jul 2021, 15:22
Reviewer Update
I would Like to Thank Brenda Manamela and Valdemiro Macome [Customer Care Representative] for the sterling job they have done since I lodged the complaint.
Valdo was outstanding with the follow through, making calls to update me on every change of status regarding my package. I am thankful that there are dedicated people like Valdo even during this time of COVID pandemic who are willing to go the extra mile to ensure that customer satisfaction is paramount.
I wish you the best my brother for your commitment in your work.
Regards
Thekiso.
Valdo was outstanding with the follow through, making calls to update me on every change of status regarding my package. I am thankful that there are dedicated people like Valdo even during this time of COVID pandemic who are willing to go the extra mile to ensure that customer satisfaction is paramount.
I wish you the best my brother for your commitment in your work.
Regards
Thekiso.
Fedex Express's replyOfficial
11 Jul 2021, 08:51Thank you for letting us know that we have redeemed the situation.
Fedex Express's reply11 Jul 2021, 08:51
Official
Thank you for letting us know that we have redeemed the situation.
Fedex Express's replyOfficial
11 Jul 2021, 10:45Thank you for letting us know that we have managed to redeem the situation
Fedex Express's reply11 Jul 2021, 10:45
Official
Thank you for letting us know that we have managed to redeem the situation
Fedex Express's replyOfficial
11 Jul 2021, 10:47Thank you for allowing FedEx the opportunity to investigate and redeem the situation
Fedex Express's reply11 Jul 2021, 10:47
Official
Thank you for allowing FedEx the opportunity to investigate and redeem the situation
Fedex Express's replyOfficial
13 Jul 2021, 14:04Thank you for taking the time to write about the experience that you have had with FedEx. We will ensure that our team members receive the recognition they duly deserve.
Regards,
Melanie
Regards,
Melanie
Fedex Express's reply13 Jul 2021, 14:04
Official
Thank you for taking the time to write about the experience that you have had with FedEx. We will ensure that our team members receive the recognition they duly deserve.
Regards,
Melanie
Regards,
Melanie