Poor service

My parcel was shipped two weeks ago but held up in a warehouse due to back log. It arrived in the country on Saturday (it’s Tuesday today) and I’ve been bombarded with emails to pay for the release since. I made payment yesterday and now I’m being told by Merle Croy-Antha that delivery will only be on the 30th when I usually receive my shipments almost immediately after paying. The nonchalant attitude and lack of desire to to be helpful will be the downfall of this company. My clients are breathing down my neck for orders, so as a FedEx client, I cannot rest while generic emails are sent to me at the expense of my business.