TM
Thekiso M
1 reviews | Active since Jul 2011
06 Dec 2019, 10:56
Poor Service Delivery
My Shipment took only two days including weekend to get to South Africa. Till today the call centre personnel send me from pillar to post a week later. Lucian(Team Leader) promised me that Mpho will keep me updated as to the progress but to no avail.
Today I phone again only to be told by Cecilia that Innocentia (customs agent at FedEx) submitted the information yesterday when I provided the information on Monday 2nd December. She provided me contact details for Innocentia but There is no one answering the call. I have Paid a lot of money so that I can receive my parcel on time but FedEx has failed.
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Replies (2)
Fedex Express's replyOfficial
06 Dec 2019, 10:57Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management teal will make contact with you directly to resolve this as soon as possible . I trust this is in order.
Regards
Leigh
Regards
Leigh
Fedex Express's reply06 Dec 2019, 10:57
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management teal will make contact with you directly to resolve this as soon as possible . I trust this is in order.
Regards
Leigh
Regards
Leigh
TM
Thekiso M's updateReviewer Update
09 Dec 2019, 11:40Thank you Leigh,
After 15 minutes of my review, Sanjeen Lutchman (Clearance Operations Manager) contacted me and promised to resolve the matter whilst I was on my way to cargo section at OR Tambo.
The long and short, after driving after the parcel from there to 1 Flemming street Germinston and paid R572.08 later I requested that they hold it in Midrand for me to collect. I drove almost 2 hours through traffic and load shedding I collected the parcel in Midrand.
The said part is that I got the explanations after spending thousands of for a 3 days delivery at my doorstep. now I know better not to waist my money and stick to SAPO's pathetic service and wait 3 months. At least I won't be disappointed because I don't expect any better.
Thank you nevertheless for your intervention.
Regards
Thekiso
After 15 minutes of my review, Sanjeen Lutchman (Clearance Operations Manager) contacted me and promised to resolve the matter whilst I was on my way to cargo section at OR Tambo.
The long and short, after driving after the parcel from there to 1 Flemming street Germinston and paid R572.08 later I requested that they hold it in Midrand for me to collect. I drove almost 2 hours through traffic and load shedding I collected the parcel in Midrand.
The said part is that I got the explanations after spending thousands of for a 3 days delivery at my doorstep. now I know better not to waist my money and stick to SAPO's pathetic service and wait 3 months. At least I won't be disappointed because I don't expect any better.
Thank you nevertheless for your intervention.
Regards
Thekiso
TM
Thekiso M's update09 Dec 2019, 11:40
Reviewer Update
Thank you Leigh,
After 15 minutes of my review, Sanjeen Lutchman (Clearance Operations Manager) contacted me and promised to resolve the matter whilst I was on my way to cargo section at OR Tambo.
The long and short, after driving after the parcel from there to 1 Flemming street Germinston and paid R572.08 later I requested that they hold it in Midrand for me to collect. I drove almost 2 hours through traffic and load shedding I collected the parcel in Midrand.
The said part is that I got the explanations after spending thousands of for a 3 days delivery at my doorstep. now I know better not to waist my money and stick to SAPO's pathetic service and wait 3 months. At least I won't be disappointed because I don't expect any better.
Thank you nevertheless for your intervention.
Regards
Thekiso
After 15 minutes of my review, Sanjeen Lutchman (Clearance Operations Manager) contacted me and promised to resolve the matter whilst I was on my way to cargo section at OR Tambo.
The long and short, after driving after the parcel from there to 1 Flemming street Germinston and paid R572.08 later I requested that they hold it in Midrand for me to collect. I drove almost 2 hours through traffic and load shedding I collected the parcel in Midrand.
The said part is that I got the explanations after spending thousands of for a 3 days delivery at my doorstep. now I know better not to waist my money and stick to SAPO's pathetic service and wait 3 months. At least I won't be disappointed because I don't expect any better.
Thank you nevertheless for your intervention.
Regards
Thekiso