CB
Chesne B
1 reviews | Active since Dec 2012
11 Jun 2020, 20:42
Poor service - Contradicting information!
Quite disappointed with regards to not receiving my parcel yet, called customer service multuple times to ensure someone will be home to accept delivery, instead, my wife took off work only to discover the parcel will not be delivered, absolutely ridiculous, yet on your customer website you say you tried calling me just to ensure your SLAs are met, this is not on, I urgently need this parcel delivered by tomorrow 12.06.2020, if it can't be deljvered I am more than happy to collect the parcel but I need this parcel tomorrow!
Helpful (0)
Replies (6)0
Replies (6)
Fedex Express's replyOfficial
11 Jun 2020, 20:52Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards
Brenda
Regards
Brenda
Fedex Express's reply11 Jun 2020, 20:52
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards
Brenda
Regards
Brenda
CB
Chesne B's updateReviewer Update
11 Jun 2020, 21:16Thank you Brenda I don't really need for a member of managment to contact me, all I really need is to have the parcel delivered by tomorrow please, you can contact me via call or email to make arrangements for delivery, I am available from 7am in the morning.
I have faith that the matter can be resolved tomorrow.
Regards,
I have faith that the matter can be resolved tomorrow.
Regards,
CB
Chesne B's update11 Jun 2020, 21:16
Reviewer Update
Thank you Brenda I don't really need for a member of managment to contact me, all I really need is to have the parcel delivered by tomorrow please, you can contact me via call or email to make arrangements for delivery, I am available from 7am in the morning.
I have faith that the matter can be resolved tomorrow.
Regards,
I have faith that the matter can be resolved tomorrow.
Regards,
CB
Chesne B's updateReviewer Update
12 Jun 2020, 09:29Any Feedback this morning?
CB
Chesne B's update12 Jun 2020, 09:29
Reviewer Update
Any Feedback this morning?
CB
Chesne B's updateReviewer Update
12 Jun 2020, 13:27I am waiting for feedback, the place I purchased the product I am waiting on, their tracking site says you tried contacting me.........
As before, I need this parcel by today! I need feedback please, simply posting a generic response on HelloPeter so that it shows you responded to my message doesn't help me.
As before, I need this parcel by today! I need feedback please, simply posting a generic response on HelloPeter so that it shows you responded to my message doesn't help me.
CB
Chesne B's update12 Jun 2020, 13:27
Reviewer Update
I am waiting for feedback, the place I purchased the product I am waiting on, their tracking site says you tried contacting me.........
As before, I need this parcel by today! I need feedback please, simply posting a generic response on HelloPeter so that it shows you responded to my message doesn't help me.
As before, I need this parcel by today! I need feedback please, simply posting a generic response on HelloPeter so that it shows you responded to my message doesn't help me.
CB
Chesne B's updateReviewer Update
12 Jun 2020, 15:40Brenda said she would call me in an hour, after not knowing what she was calling me about in the first place????
Is this a joke!?
Pathetic service! Who is Brendas manager? Who is the manager for Fefex customer services?
Is this a joke!?
Pathetic service! Who is Brendas manager? Who is the manager for Fefex customer services?
CB
Chesne B's update12 Jun 2020, 15:40
Reviewer Update
Brenda said she would call me in an hour, after not knowing what she was calling me about in the first place????
Is this a joke!?
Pathetic service! Who is Brendas manager? Who is the manager for Fefex customer services?
Is this a joke!?
Pathetic service! Who is Brendas manager? Who is the manager for Fefex customer services?
CB
Chesne B's updateReviewer Update
12 Jun 2020, 17:37Hi Brenda,
Thank you very much for redeeming the service for FedEx, I really appreciate the prompt assistance this afternoon, an additional thanks to Prudence and Melanie that also assisted me in getting the matter resolved.
:-)
Regards,
Chesné
Thank you very much for redeeming the service for FedEx, I really appreciate the prompt assistance this afternoon, an additional thanks to Prudence and Melanie that also assisted me in getting the matter resolved.
:-)
Regards,
Chesné
CB
Chesne B's update12 Jun 2020, 17:37
Reviewer Update
Hi Brenda,
Thank you very much for redeeming the service for FedEx, I really appreciate the prompt assistance this afternoon, an additional thanks to Prudence and Melanie that also assisted me in getting the matter resolved.
:-)
Regards,
Chesné
Thank you very much for redeeming the service for FedEx, I really appreciate the prompt assistance this afternoon, an additional thanks to Prudence and Melanie that also assisted me in getting the matter resolved.
:-)
Regards,
Chesné