Poor service & communication. Lost my package

If I could give a zero rating, I would.

I ordered a package from America, shipped by FedEx USA, which was eventually declared lost by FedEx on 2 September 2026.

The lack of communication throughout this experience has been extremely disappointing. Nobody from FedEx phoned me, and I struggled to find a working contact number where I could speak to someone who could actually assist me. From then on could I get them to actually contact me via ***.

There also appears to have been poor communication between FedEx USA and FedEx South Africa. Despite repeated follow-ups, I have had to follow up with customer care for assistance with the claims process, with very little communication or follow-through.

The shipment was worth approximately R13,000, and this entire experience has been incredibly frustrating.

This was my first time using FedEx, and I am sorely disappointed. I expected much better communication and customer service from an international courier company.

Based on this experience, I am will not use FedEx again.