YA
Yolande A
1 reviews | Active since Aug 2019
28 Mar 2022, 10:58
Poor service Brenda seegel
Brenda segeel at FedEx emailed me a quotation last week. I paid in full for the pick up of a parcel in Pretoria to be delivered to Dubai. This parcel is supposed to be picked up today. Since then I have been emailing her as I have still not received a tracking nr and no word on the pick up or delivery from her. I am traveling soon and need to know what is going on! Is there anyone else that might be interested in assisting me with this please This is ridiculous
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Replies (8)0
Replies (8)
Fedex Express's replyOfficial
28 Mar 2022, 11:26Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order. Regards
Valdemiro Macome
Valdemiro Macome
Fedex Express's reply28 Mar 2022, 11:26
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order. Regards
Valdemiro Macome
Valdemiro Macome
YA
Yolande A's updateReviewer Update
28 Mar 2022, 11:29Thank you. The contact number is in dubai. You have my email address. I have been sending emails to Brenda since last week and all morning today. The parcel is paid for in full but now all I get is silence. This is totally unacceptable. I have not even received a tracking number yet
YA
Yolande A's update28 Mar 2022, 11:29
Reviewer Update
Thank you. The contact number is in dubai. You have my email address. I have been sending emails to Brenda since last week and all morning today. The parcel is paid for in full but now all I get is silence. This is totally unacceptable. I have not even received a tracking number yet
YA
Yolande A's updateReviewer Update
28 Mar 2022, 11:37Received. Thank you so much for your prompt response
YA
Yolande A's update28 Mar 2022, 11:37
Reviewer Update
Received. Thank you so much for your prompt response
YA
Yolande A's updateReviewer Update
28 Mar 2022, 14:19I have now sent through the quotation and proof of payment and I have emailed to enquire whether it was received. I have emailed to ask what the hold up is. No response.
What is the problem can someone please let me know. Is this the way you treat all your customers or only the ones that paid in full?
What is the problem can someone please let me know. Is this the way you treat all your customers or only the ones that paid in full?
YA
Yolande A's update28 Mar 2022, 14:19
Reviewer Update
I have now sent through the quotation and proof of payment and I have emailed to enquire whether it was received. I have emailed to ask what the hold up is. No response.
What is the problem can someone please let me know. Is this the way you treat all your customers or only the ones that paid in full?
What is the problem can someone please let me know. Is this the way you treat all your customers or only the ones that paid in full?
YA
Yolande A's updateReviewer Update
28 Mar 2022, 14:31Can i please get management to contact me now. We have been going over this on email for an hour now and getting nowhere. They don't even know what the pick up or delivery address is even though I have the email in which BRENDA was informed about it. They want the proof of payment which was sent to BRENDA.
What is going on at FedEx! I am waiting for management to contact me now. This is a joke
What is going on at FedEx! I am waiting for management to contact me now. This is a joke
YA
Yolande A's update28 Mar 2022, 14:31
Reviewer Update
Can i please get management to contact me now. We have been going over this on email for an hour now and getting nowhere. They don't even know what the pick up or delivery address is even though I have the email in which BRENDA was informed about it. They want the proof of payment which was sent to BRENDA.
What is going on at FedEx! I am waiting for management to contact me now. This is a joke
What is going on at FedEx! I am waiting for management to contact me now. This is a joke
YA
Yolande A's updateReviewer Update
28 Mar 2022, 15:15If ever you need to make use of fedex this is how they operate.
They insist you make the payment and then they don't deliver the service you paid for. I have now sent the notification of payment 2 or 3 times to valdemiro and he still refuses to assist. Nobody in management gives a damn because fedex has been paid. Cut off time is past so 2 days wasted for relying on this company. If you can use another courier company. The problem it looks to me like is that fedex thinks they are the only courier company between South Africa and Dubai. Pathetic service
They insist you make the payment and then they don't deliver the service you paid for. I have now sent the notification of payment 2 or 3 times to valdemiro and he still refuses to assist. Nobody in management gives a damn because fedex has been paid. Cut off time is past so 2 days wasted for relying on this company. If you can use another courier company. The problem it looks to me like is that fedex thinks they are the only courier company between South Africa and Dubai. Pathetic service
YA
Yolande A's update28 Mar 2022, 15:15
Reviewer Update
If ever you need to make use of fedex this is how they operate.
They insist you make the payment and then they don't deliver the service you paid for. I have now sent the notification of payment 2 or 3 times to valdemiro and he still refuses to assist. Nobody in management gives a damn because fedex has been paid. Cut off time is past so 2 days wasted for relying on this company. If you can use another courier company. The problem it looks to me like is that fedex thinks they are the only courier company between South Africa and Dubai. Pathetic service
They insist you make the payment and then they don't deliver the service you paid for. I have now sent the notification of payment 2 or 3 times to valdemiro and he still refuses to assist. Nobody in management gives a damn because fedex has been paid. Cut off time is past so 2 days wasted for relying on this company. If you can use another courier company. The problem it looks to me like is that fedex thinks they are the only courier company between South Africa and Dubai. Pathetic service
YA
Yolande A's updateReviewer Update
28 Mar 2022, 15:30I am putting everything here on hellopeter because nobody bothers to respond and Katleho Klaas was playing for time all afternoon asking me to resend the same info over and over becuase he knew its knock off time at 15h30. So here goes another 2 days WASTED on fedex. I have one question though. If I have to change my flight details due to the delay in receiving my document because of 1 *********** individual that did not do her job on Friday, is fedex going to cover the costs the airline charges me to change my flight date and are they going to fit the bill for the accommodation I already paid and won't be using?
YA
Yolande A's update28 Mar 2022, 15:30
Reviewer Update
I am putting everything here on hellopeter because nobody bothers to respond and Katleho Klaas was playing for time all afternoon asking me to resend the same info over and over becuase he knew its knock off time at 15h30. So here goes another 2 days WASTED on fedex. I have one question though. If I have to change my flight details due to the delay in receiving my document because of 1 *********** individual that did not do her job on Friday, is fedex going to cover the costs the airline charges me to change my flight date and are they going to fit the bill for the accommodation I already paid and won't be using?
YA
Yolande A's updateReviewer Update
28 Mar 2022, 15:36"Please also note that I have dedicated myself to assisting you have your query resolved and will ask you to cooperate with me in order to make the process smoother moving forward."
This is the response I just received from valdemiro. He is doing me a favor for something I paid him or his company to do.
Is this the type of people we have to do business with?
This is the response I just received from valdemiro. He is doing me a favor for something I paid him or his company to do.
Is this the type of people we have to do business with?
YA
Yolande A's update28 Mar 2022, 15:36
Reviewer Update
"Please also note that I have dedicated myself to assisting you have your query resolved and will ask you to cooperate with me in order to make the process smoother moving forward."
This is the response I just received from valdemiro. He is doing me a favor for something I paid him or his company to do.
Is this the type of people we have to do business with?
This is the response I just received from valdemiro. He is doing me a favor for something I paid him or his company to do.
Is this the type of people we have to do business with?