NG
Nizaam G
1 reviews | Active since Jun 2014
29 Mar 2022, 14:06
POOR SERVICE
If I could give you a negative Zero-rating I would, your customer service is pathetic. I have been calling FEDEX for 2 weeks enquiring when you will collect my parcel as I have a 60-day return policy, for the past 2 weeks now. I have been logging a request with the online store where I purchase my product for 2 weeks and each time I call FEDEX no one can pick up my request. I called for the past 2 days now and each time I get dropped on or the agent answers the call and when I confirm my query the agent goes quiet. WHAT SERVICE ARE YOU RUNNING.
Helpful (0)
Replies (3)0
Replies (3)
Fedex Express's replyOfficial
29 Mar 2022, 14:24Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order. Regards
Lunga Khoza
Lunga Khoza
Fedex Express's reply29 Mar 2022, 14:24
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order. Regards
Lunga Khoza
Lunga Khoza
NG
Nizaam G's updateReviewer Update
29 Mar 2022, 15:49Thank you Lunga Khoza for your services this was beyond my expectation to get a resolution thus fast. I do appreciate your follow-up call notifying me of what you have done BIG THANKS :) my return has now been collected, 5 stars for you.
NG
Nizaam G's update29 Mar 2022, 15:49
Reviewer Update
Thank you Lunga Khoza for your services this was beyond my expectation to get a resolution thus fast. I do appreciate your follow-up call notifying me of what you have done BIG THANKS :) my return has now been collected, 5 stars for you.
Fedex Express's replyOfficial
29 Mar 2022, 16:50Good day Nizaam.
Thank you for revisiting your review.
We will ensure the agent receives the recognition they duly deserve.
Regards.
Leigh Taylor
Thank you for revisiting your review.
We will ensure the agent receives the recognition they duly deserve.
Regards.
Leigh Taylor
Fedex Express's reply29 Mar 2022, 16:50
Official
Good day Nizaam.
Thank you for revisiting your review.
We will ensure the agent receives the recognition they duly deserve.
Regards.
Leigh Taylor
Thank you for revisiting your review.
We will ensure the agent receives the recognition they duly deserve.
Regards.
Leigh Taylor