Poor service and still no parcel delivered

Absolute terrible service from Fedex South Africa.

I have a parcel that was shipped from JHB on 30 November. The pickup was made on 1 December and has been in Cape Town (according to the online tracking) since 2 December.

The parcel is not moving and the customer service cannot tell me the reason for the delay and also not when it will be delivered.

With every call I am promised to be called back with appropriate feedback, but that never happens. I never got called back with any feedback.

Also, the online chat is constantly offline and the 2 messages I have send additionally from their website have been ignored and never returned.

This is extremely unprofessional for an international company to be operating like this.