Poor service and poorly trained staff

An item I sold and set to the US was sent back to me on account of the buyer not wanting the item anymore.

He sent the item back to me with Fedex and clearly marked it as a "Return".

I received a message from Fedex r's Michelle Potgieter re customs duties and their admin fee to release this item. I emailed her two times now explaining that the item was originally sent by me and it relates to a return. I also sent her the original commercial invoice relating to the export of the item from SA to the US. To date I have received no feedback from her.

I called Fedex yesterday and the operator was so poorly trained that the conversation was futile.

Fedex has left a very poor impression of themselves to me and I will err on the side of caution if ever dealing with them again.