Poor Service and Poor communication

Poor service from FedEx. My parcel was due for delivery on the 19th Dec but was never delivered. I spoke to a lady by the name of Natasha Balayiah who promised to schedule a delivery of my parcel on the 24th and when I was trying to follow up on the delivery, I spoke to Trisha who told me no delivery has been scheduled for the 24th and that my parcel is still at their warehouse. I either had to wait until 27th for a parcel that was due for delivery on the 19th or collect it myself 74km from my location. Mind you, I had already paid courier costs which are nonrefundable. This is the second time I’m struggling with my parcel delivery from FedEx. The worst courier company one can use. I do not recommend them to anyone and I’m rating them 1 star because there’s no option for 0 stars!!