PB
Pierre B
1 reviews | Active since Oct 2020
30 Oct 2020, 13:30
Poor Service and NON communication
I have a set of shipping documents that arrived in South Africa from China on which I've been charged customs vat and on a tariff heading that reads printed papers, photos and other. The shipping cost was prepaid in China. I have numerous times messaged Michelle Potgieter (michelle.potgieter@fedex,com) and Mpho Portia Ncongwane (***) with ref numbers and where I queried the cost and whom I received the invoice from
Absolute poor service and no reply from either of them. I will have to drive out to the FEDEX depot clearly to sort it out. COURIER SERVICE in the sense of the name is a delivery service.
POOR POOR POOR!
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Fedex Express's replyOfficial
30 Oct 2020, 13:50Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards,
Melanie
Regards,
Melanie
Fedex Express's reply30 Oct 2020, 13:50
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards,
Melanie
Regards,
Melanie