Poor service and customer satisfaction

It's been over a month since a package came fro me from India. There is a customs issue but it took me that long to get some semblance of what I should do, and that by visiting the Durban office. Jhb never answers ant calls. The toll free line does put you through to supervisors, 5 different agents have mailed me with the the same responses. Finally when some did call me, responded with available info, only to have a new person call me the next day for my email ID 'because customs stopped my parcel". How do these people do business like this.. and looking at other reviews, they don't seem to care.