Poor service and bad attitude

On 14th March 2016 at 08h00, I logged a call for a collection before 15h00 for overnight delivery the next day. At 15h40 I phoned to enquire what happened as the parcel was never collected. The operator as me to hold on while she try to get hold of the driver. According to the operator the driver phoned me but I did not answer. I explained to her that I was busy with a client @14h50 and had to take her to another office and upon my return there was a missed call on my phone from a private number and that the driver has passed and could not come back. I just assumed that it was from around the hospital and I could not return the call.<br> <br> I phoned at 08:15 on 15th March 2016 to ensure that the call has been logged for before 15h00.The operator assured me that the collection was logged. At 14:50 I phoned again only to be informed the vehicle had a breakdown so my parcel could not be collected again. When I told operator that this kind of practise is unacceptable and if someone was going to inform me she abruptly ended then call.