IH
Isabel H
1 reviews | Active since Mar 2017
09 Jul 2025, 09:42
POOR SERVICE
ACCOUNT ALLOCATIONS IS POOR, TRY TO GET HOLD OF ANY ACCOUNT PEOPLE GOOD LUCK. GERHARD BOOYSEN NEVER RETURN CALLS. AFTER PAYMENT WAS DONE NO ALLOCATIONS AND JUST KEEP IN MIND ACCOUNT WAS PAID ON TIME.
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Replies (3)0
Replies (3)
Fedex Express's replyOfficial
09 Jul 2025, 09:50Thank you for sharing your experience with FedEx. We truly value your feedback.Please allow us some time to investigate the matter thoroughly.A member of our resolution team will reach out to assist in resolving this issue.We appreciate your patience and understanding.
Best regards,Resolution Desk
Best regards,Resolution Desk
Fedex Express's reply09 Jul 2025, 09:50
Official
Thank you for sharing your experience with FedEx. We truly value your feedback.Please allow us some time to investigate the matter thoroughly.A member of our resolution team will reach out to assist in resolving this issue.We appreciate your patience and understanding.
Best regards,Resolution Desk
Best regards,Resolution Desk
IH
Isabel H's updateReviewer Update
10 Jul 2025, 15:54Gerhard Booysen did phone me back and explain the whole issue. He was not the quilty party and I'm sorry that I mentioned Gerhard Booysen it the review. It is actually the FedEx account group that doesn't do payment allocations. I will see how it goes with the new contact person given to me.
Once again sorry Gerhard
Once again sorry Gerhard
IH
Isabel H's update10 Jul 2025, 15:54
Reviewer Update
Gerhard Booysen did phone me back and explain the whole issue. He was not the quilty party and I'm sorry that I mentioned Gerhard Booysen it the review. It is actually the FedEx account group that doesn't do payment allocations. I will see how it goes with the new contact person given to me.
Once again sorry Gerhard
Once again sorry Gerhard
Fedex Express's replyOfficial
11 Jul 2025, 08:22Dear Isabel, Thank you for your feedback. This too will be shared with the relevant manager
Fedex Express's reply11 Jul 2025, 08:22
Official
Dear Isabel, Thank you for your feedback. This too will be shared with the relevant manager