POOR SERVICE

Worst service ever from Fedex. I ordered stuff for my online shop for Mother's day. The package arrived at the sorting facility in Cape Town on 1 May already and to date NO Parcel. I PAID a lot of money for an express service, only for my package to not be delivered on time! I lost out on a lot of sales due to your incompetence. I phoned the Fedex office this morning and the lady asked if I received an invoice - which I did and paid on 1 May. She said the allocation has not been made - so from 1 -10 May I did not get my package I urgently wanted (and paid express shipping fees for), but if I did not phone to enquire about my package, I would have waited forever as NO ONE from Fedex though about phoning and checking up and payment or delivery! I want the money back I paid for shipping, due to your incompetence.