VV
Vusi V
1 reviews | Active since Feb 2017
19 Dec 2017, 08:19
Poor service
Good day
on the 7 of December 2017 I placed a cellphone order via my TFG Online Account, however they did inform me that the order will be delayed slightly, after 2 days I received an email confirming the order being dispatched.
3 days later I went into my online profile, the status of the order was "dispatched" meaning the parcel is with the Courier, Friday 15 December I gave FedEx a call, the agent said they were going to send an email to the dispatch team, I called the second time and explained the same story to the person and told them I am supposed to go on leave as off Friday 15 December, they also said they will follow up via an email, the third agent around 3 on the day promised to follow up and call me back with feed back urgently, they never did.
16 December I call TFG I was told the parcel is with the courier company and they also promised to follow up with FedEx, till today I still don't know if and when I am getting the order as no one is telling me anything
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Fedex Express's replyOfficial
19 Dec 2017, 10:21Hello
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.
Regards,
Tamryn Collinge
Best regards,
Fedex Express's reply19 Dec 2017, 10:21
Official
Hello
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.
Regards,
Tamryn Collinge
Best regards,