Poor service

Really bad service. We received a call on Saturday 30.01.2016 and were told we had to pay ZAR1,800 for a gift from overseas with a value of Euro 34 which equates to about ZAR600. I thought this was high and asked to go through the calculations. Turns out they were charging us VAT, markup and import duty on the amount including the shipping charges and were also charging us at a higher exchange rate to the Euro. We have since been passed onto another call center agent and are struggling to get to the bottom of why this is taking so long as the package was sent via express delivery. We also requested the invoice on Monday 01.02.2016 and have still not received anything. The call center agents are also really unfriendly and one gets a sense that they do not even care and pass the buck saying that customs is the issue. If over ZAR1000 was spent on shipping you better believe that a lot is expected of you and you need to go the extra mile.