Poor service

On 24 August 2015 I found a note from a FedEx driver in my post box advising me that he had been there at 1149 and found no-one at home. The next morning I phoned their Call Centre and advised their agent that there is no-one at home during the day and that the earliest I am home is at 1600 in the afternoon. The agednt mentioned that I could change my delivery address but that I would have to fill out forms and fax my ID. That was not acceptable. The agent then spoke to the driver who agreed to deliver my parcel at 1630 the following day. Well he did not keep the agreed to appointment.<br> <br> On 31 August 2015 I found a note from a FedEx driver stuck in my gate advising me that he had been there and at 1205 and found no-one at home. The next morning I phoned their call centre and told them again that there is no-one at my home during the day. The lady I spoke to said she would make a note regarding that on their system.<br> <br> It is now 08 September and I would like to know exactly when FedEx is going to deliver my parcel. How many times must I phone their Call Centre to enquire about my parcel and inform them when I am at home? This situation is unacceptable.