CD
Cindy D

1 reviews | Active since Aug 2023

08 Oct 2025, 08:57

Poor service

I ordered stuff on Shein, well I kept tracking my parcel, on the 5th August 2025, my parcel was delivered by FedEx couriers. A month later I receive an email with an invoice saying I owe FedEx courier fees, I am being kept liable for their negligence, and I am being threatened about lawyers, I am not happy with the service received from them at all, if I order stuff online I know I have to pay for my parcel including courier fees. How did they deliver my parcel without checking if it was paid for, whenever I order I always get an email to pay customs. I really had a bad experience, and I have used their services before. What I hate is being threatened with lawyers after a month.

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Replies (1)
Fedex Express
Fedex Express's reply08 Oct 2025, 10:09
Official
Thank you for sharing your experience with FedEx. We truly value your feedback.Please allow us some time to investigate the matter thoroughly.A member of our resolution team will reach out to assist in resolving this issue.We appreciate your patience and understanding.
Best regards,Resolution Desk