AB
Azhar B
1 reviews | Active since Mar 2022
31 Mar 2022, 08:18
Poor record of duties and taxes
Why does Fedex have a customer support team if they do not help? My package arrived from overseas on time, but Fedex refuses to deliver because of no duties and taxes paid. This despite the sender being responsible for that, not me. I spoke with THREE different agents who all realised that this was Fedex's mistake and that the duties and taxes was to be billed to the sender's account, but my package is still in the delayed status and not being sent out. All three agents promised that they have rectified the status but I have seen no update
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Replies (2)
Fedex Express's replyOfficial
31 Mar 2022, 08:30Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Valdemiro Macome
Valdemiro Macome
Fedex Express's reply31 Mar 2022, 08:30
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Valdemiro Macome
Valdemiro Macome
AB
Azhar B's updateReviewer Update
01 Apr 2022, 12:07I was assisted by the very friendly and helpful Valdo within an hour of posting the review. He made sure that my package was cleared and I received it within a day, which is a great turnaround. I really hope Fedex sorts out their systems to properly identify when the exporter is responsible for the duties and taxes, because it does seem like the team here in SA is running well but is let down by the way the duties and taxes are recorded
AB
Azhar B's update01 Apr 2022, 12:07
Reviewer Update
I was assisted by the very friendly and helpful Valdo within an hour of posting the review. He made sure that my package was cleared and I received it within a day, which is a great turnaround. I really hope Fedex sorts out their systems to properly identify when the exporter is responsible for the duties and taxes, because it does seem like the team here in SA is running well but is let down by the way the duties and taxes are recorded