Poor performance from FEDEX

Tracking number ***

I ordered a radio from DX Engineering to be delivered by FEDEX. The worst mistake possible - FEDEX. Firstly, they sent me through a customs form that I, as an unschooled person, had to complete. This I did to the best of my ability. The purchase price in Rands was stated on the custom form and in the column marked Currency Unit I added the word RANDS. Fedex then cleared the parcel with the RAND value as DOLLAR value inflating the customs and exise fee.

I challenged them regarding this issue and they then slowly started the process of rectifying their mistake. This started on the 23 March. The parcel was supposed to be delivered on the 18 March.

It is now the 19 April and this morning I get asked to supply a proof of payment that I have already sent through last Monday.

My gripe - UPS does all the clearing and forwarding documentation, why cant FEDEX do the same? When the mess up is on FEDEX's side then surely some sort of urgency needs to be app**** to get the customer their item. It appears, from my experience, that the client means nothing to FEDEX SA.

1) I will never use FEDEX again 2) I will proclaim the gospel of FEDEX's poor performance to everyone who is willing to listen.