Poor customer support backed by appallingly bad technology

- Received a call from one of the employees indicating an inbound parcel and the possiblility of payment for clearing - OK

- Hadn't heard anything, went online to track, found tracking details that it had cleared, attempted delivery failed due to reason "Customer not available or business closed" - Incorrect, I spoke to your agent & I'm here

- Went online again, tried the improperly implemented chat bot, not great - Getting increasingly frustrated

- Sent a message with the "Write to us" option, their system vomits back a message from address ********** and with no content (I can read email headers & html) - More frustrated

- Check status, scheduled for 19/12/18 - OK

- Wait at home 19/12/18, no change in status, call their support - More frustration, as I work for a living

- Apparently an invoice has been sent out to an address that is so wildly inaccurate it must have been swapped somewhere. No exception handling on their processes so not picked up - Really, at an international logistics firm???

- Not a single mention of "awaiting payment" on the online status updates tracking, which would have assisted with the above point. Again, really, at a purported international logistics firm, ***???

- Request for invloice to be sent out, agent requests proof of payment but doesn't indicate target for proof of payment - More frustration, and as per below she didn't send it anyway

- In addition to the above bungling by fedex and frustration to me, I can see I am going to have to manage this very carefully, assist where I can, and track very closely. Which makes me question the value from this logistics company.

- As to my above point, still no invoice after a about an hour, so let the assistance and careful management of fedex begin, I call again - No words :-(

- Now they have the correct email address - One day at a time eh fedex???

- Received invoice within 5 minutes from a lady named Sipho (don't want to provide last name in online forum) - Hallelujah! And thank you!

- Email indicates credit card payments feasible, provides a link which takes you back to the.....wait for it......****py fedex tracking site!!!!!!!!!!! - REAAAALLLLLYYYYYYYY fedex?????????????????????????

- Payment made, let the fear and disorientation begin, and I'm admittedly pretty nervous too as to whether this will actually work...

- Re-read email, apparently fedex "experience difficuly" accepting proof of payments from the bank. So went & resent to myself and forwarded on, more careful assistance to poor fedex express

- Received out of office response from Sipho, which is why any organisation from SME up typically don't use personal addresses for customer interaction with their agents, but rather set up a specific mailbox with shared access for this purpose - fedex, the new euphimism for bad joke