Poor customer services mixed with funds not refunded

was tormented to pay large amount of money to allow package to be delivered to my home ,and was later forced to pay over three thousand rands to pay for exchanging of cash sent in gift box from the UK , due to unforseen circumstances package has be to returned to sender however funds deposited into the Standard bank has been used to cover their cost but not return to my ban account , email has been sent to the company requesting the amount of R2550 to be transferred into mybank account as i have never recieved any packages and package is still cape town with the courier company and not delivered to Durban .i was called by the company at odd times in the morning and midnight requesting money to be transferred .