JD
Johan D
1 reviews | Active since Sept 2022
22 May 2024, 10:35
Poor Customer Service, No Urgency
I have been dealing with Denzil (Clearance Admin). He keeps on telling me FedEx is waiting for their "runner" and then he can update me on the status of my parcel that's been detained for over 2 weeks now. I've done all the requirements with SAPHRA and they cleared it now the delay is with Fedex for some other reason and Fedex is giving me very slow and poor customer service. Wouldn't recommend doing business with these people. No urgency and lack of service delivery!
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Fedex Express's replyOfficial
22 May 2024, 10:43Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our resolution team will make contact with you to resolve this as soon as possible. I trust this is in order. RegardsResolution desk
Fedex Express's reply22 May 2024, 10:43
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our resolution team will make contact with you to resolve this as soon as possible. I trust this is in order. RegardsResolution desk