Poor Customer Service from FedEx

I'm deeply hurt by the service I got from Fedex Express. I placed my order for kid's clothes from Mr Price and they sent me details that Fedex will be delivering. I waited for the delivery on the 17th of May. The driver never pitched but they had the audacity to tell me that nobody was home whilst I spend the whole day at home. This morning which is the 18th, I called Fedex to find out why my parcel was not delivered. All they did was apologise but there was no action. I called FedEx over 5 times today and they have been telling me the same story. It was my first experience with them. I don't see myself using their Services ever because impression lasts. NOW I'M ASKING YOU TO TAKE THAT PARCEL BACK TO MR PRICE. I WILL ASK FOR A REFUND FROM THEM. AND ANOTHER THING, TEACH YOUR DRIVERS SOME MANNERS. HOW CAN THEY LIE THAT NOBODY WAS HOME WHILST I WAS HERE? I cancelled my trip because I knew that you are coming to deliver.