Poor customer service
Attaining to parcel *** Forwarder shipper incorrectly supp**** value for item at 299$ same day FedEx collected from their facility I got hold of the forwarder and supp**** them the evidence for the correct value of the parcel which they corrected the existing invoice which they sent to FedEx in the states to amend the value before shipping out to South Africa, I have supp**** bank transaction evidence, original purchase evidence aswel as forwarders amended invoice to various people at FedEx SA and no one has obliged to assist me. I'm now expected to pay double un duties for something I wasnt at fault for. I guess this is what sets FedEx apart from other couriers not in a good way, DHL is always happy to assist me in cases like these without giving me a run around. FedEx needs to step up to their level. As a business I'm losing money on my sale to the client.
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible . I trust this is in order.
Regards
Brenda
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible . I trust this is in order.
Regards
Brenda
So far after 3 hours I've had no feedback.
So far after 3 hours I've had no feedback.