HE
Henno E
1 reviews | Active since Jun 2015
18 May 2025, 11:26
Poor customer service
account manager and customer service does not revert to my queries and requests
sent several emails - zero response
can senior manager urgently call me
Helpful (0)
Replies (13)0
Replies (13)
Fedex Express's replyOfficial
19 May 2025, 08:42Thank you for sharing your experience with FedEx. We truly value your feedback.Please allow us some time to investigate the matter thoroughly.A member of our resolution team will reach out to assist in resolving this issue.We appreciate your patience and understanding.
Best regards,Resolution Desk
Best regards,Resolution Desk
Fedex Express's reply19 May 2025, 08:42
Official
Thank you for sharing your experience with FedEx. We truly value your feedback.Please allow us some time to investigate the matter thoroughly.A member of our resolution team will reach out to assist in resolving this issue.We appreciate your patience and understanding.
Best regards,Resolution Desk
Best regards,Resolution Desk
Fedex Express's replyOfficial
22 May 2025, 15:16Dear Henno,
Thank you for confirming that your query has been resolved
We appreciate your patience throughout this process and apologize for any inconvenience you experienced.As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns.We are committed to ensuring a seamless experience for you at every step.
If you are satisfied with the resolution, I would be grateful if you could share your positive experience on Hellopeter. Your feedback is invaluable in helping us maintain and improve our service.
Thank you for choosing FedEx.
We look forward to serving you again.
Kind regardsResolution desk
Thank you for confirming that your query has been resolved
We appreciate your patience throughout this process and apologize for any inconvenience you experienced.As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns.We are committed to ensuring a seamless experience for you at every step.
If you are satisfied with the resolution, I would be grateful if you could share your positive experience on Hellopeter. Your feedback is invaluable in helping us maintain and improve our service.
Thank you for choosing FedEx.
We look forward to serving you again.
Kind regardsResolution desk
Fedex Express's reply22 May 2025, 15:16
Official
Dear Henno,
Thank you for confirming that your query has been resolved
We appreciate your patience throughout this process and apologize for any inconvenience you experienced.As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns.We are committed to ensuring a seamless experience for you at every step.
If you are satisfied with the resolution, I would be grateful if you could share your positive experience on Hellopeter. Your feedback is invaluable in helping us maintain and improve our service.
Thank you for choosing FedEx.
We look forward to serving you again.
Kind regardsResolution desk
Thank you for confirming that your query has been resolved
We appreciate your patience throughout this process and apologize for any inconvenience you experienced.As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns.We are committed to ensuring a seamless experience for you at every step.
If you are satisfied with the resolution, I would be grateful if you could share your positive experience on Hellopeter. Your feedback is invaluable in helping us maintain and improve our service.
Thank you for choosing FedEx.
We look forward to serving you again.
Kind regardsResolution desk
HE
Henno E's updateReviewer Update
22 May 2025, 15:33None of the queries have been resolved.
No phone call from a senior manager.
Don't says queries are resolved if it is not!!!
No phone call from a senior manager.
Don't says queries are resolved if it is not!!!
HE
Henno E's update22 May 2025, 15:33
Reviewer Update
None of the queries have been resolved.
No phone call from a senior manager.
Don't says queries are resolved if it is not!!!
No phone call from a senior manager.
Don't says queries are resolved if it is not!!!
Fedex Express's replyOfficial
22 May 2025, 16:47The CE manager is working on this, and she advised that she managed to close one. She is working with the account team. She will respond to you email
Fedex Express's reply22 May 2025, 16:47
Official
The CE manager is working on this, and she advised that she managed to close one. She is working with the account team. She will respond to you email
HE
Henno E's updateReviewer Update
23 May 2025, 08:08 Don't say queries are resolved if it is not!!!
Still waiting for a senior manager to call me.
Why must we wait more than a month for a query or email response?!
Still waiting for a senior manager to call me.
Why must we wait more than a month for a query or email response?!
HE
Henno E's update23 May 2025, 08:08
Reviewer Update
Don't say queries are resolved if it is not!!!
Still waiting for a senior manager to call me.
Why must we wait more than a month for a query or email response?!
Still waiting for a senior manager to call me.
Why must we wait more than a month for a query or email response?!
Fedex Express's replyOfficial
23 May 2025, 11:55Dear Henno, My Manager provided you with the information. we will try to get our senior manager to call you
Fedex Express's reply23 May 2025, 11:55
Official
Dear Henno, My Manager provided you with the information. we will try to get our senior manager to call you
Fedex Express's replyOfficial
23 May 2025, 11:58Dear Mr Henno Thank you for your mail, Kindly find attached your general ledger to clear out your below query. We apologise for any delays cause, if you need more clarity please advise. I hope this resolve your concern .
Fedex Express's reply23 May 2025, 11:58
Official
Dear Mr Henno Thank you for your mail, Kindly find attached your general ledger to clear out your below query. We apologise for any delays cause, if you need more clarity please advise. I hope this resolve your concern .
HE
Henno E's updateReviewer Update
23 May 2025, 12:03General Ledger is not what I asked for!
I want an account statement!
QUERY NOT RESOLVED
I want an account statement!
QUERY NOT RESOLVED
HE
Henno E's update23 May 2025, 12:03
Reviewer Update
General Ledger is not what I asked for!
I want an account statement!
QUERY NOT RESOLVED
I want an account statement!
QUERY NOT RESOLVED
Fedex Express's replyOfficial
23 May 2025, 12:36We are working with the the Clearance team to correct the invoice as requested
Fedex Express's reply23 May 2025, 12:36
Official
We are working with the the Clearance team to correct the invoice as requested
HE
Henno E's updateReviewer Update
23 May 2025, 12:37Respond to me via email - not here on Hellopeter.
Communicate with me directly!
Communicate with me directly!
HE
Henno E's update23 May 2025, 12:37
Reviewer Update
Respond to me via email - not here on Hellopeter.
Communicate with me directly!
Communicate with me directly!
Fedex Express's replyOfficial
23 May 2025, 14:14The Finance can only offer the ledger, i amonitorign for their response concerning the questions you have raised.
Fedex Express's reply23 May 2025, 14:14
Official
The Finance can only offer the ledger, i amonitorign for their response concerning the questions you have raised.
Fedex Express's replyOfficial
09 Jun 2025, 12:58Dear Henno,
Thank you for confirming that your query has been resolved
We appreciate your patience throughout this process and apologize for any inconvenience you experienced.As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns.We are committed to ensuring a seamless experience for you at every step.
If you are satisfied with the resolution, I would be grateful if you could share your positive experience on Hellopeter. Your feedback is invaluable in helping us maintain and improve our service.
Thank you for choosing FedEx.
We look forward to serving you again.
Kind regardsResolution desk
Thank you for confirming that your query has been resolved
We appreciate your patience throughout this process and apologize for any inconvenience you experienced.As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns.We are committed to ensuring a seamless experience for you at every step.
If you are satisfied with the resolution, I would be grateful if you could share your positive experience on Hellopeter. Your feedback is invaluable in helping us maintain and improve our service.
Thank you for choosing FedEx.
We look forward to serving you again.
Kind regardsResolution desk
Fedex Express's reply09 Jun 2025, 12:58
Official
Dear Henno,
Thank you for confirming that your query has been resolved
We appreciate your patience throughout this process and apologize for any inconvenience you experienced.As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns.We are committed to ensuring a seamless experience for you at every step.
If you are satisfied with the resolution, I would be grateful if you could share your positive experience on Hellopeter. Your feedback is invaluable in helping us maintain and improve our service.
Thank you for choosing FedEx.
We look forward to serving you again.
Kind regardsResolution desk
Thank you for confirming that your query has been resolved
We appreciate your patience throughout this process and apologize for any inconvenience you experienced.As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns.We are committed to ensuring a seamless experience for you at every step.
If you are satisfied with the resolution, I would be grateful if you could share your positive experience on Hellopeter. Your feedback is invaluable in helping us maintain and improve our service.
Thank you for choosing FedEx.
We look forward to serving you again.
Kind regardsResolution desk
HE
Henno E's updateReviewer Update
12 Jun 2025, 07:41Still not happy with FEDEX, still outstanding and unresolved issues.
Keep on emailing Fedex and my emails goes unread.
Keep on emailing Fedex and my emails goes unread.
HE
Henno E's update12 Jun 2025, 07:41
Reviewer Update
Still not happy with FEDEX, still outstanding and unresolved issues.
Keep on emailing Fedex and my emails goes unread.
Keep on emailing Fedex and my emails goes unread.