POOR CUSTOMER SERVICE AND TRUST

FedEx provided no meaningful service while handling a parcel of low-value fabric sample from India.

We responded promptly to every request, yet our direct questions were never answered clearly or timeously. Instead, we were told to pay a R1000 “fine” on items with no commercial value, without any customs invoice, formal customs notice, or substantive supporting documentation from SARS.

Because FedEx failed to answer straightforward questions about whether payment would actually release the goods, the parcel was allowed to lapse into bond store, exposing us to even more unnecessary costs.

As the client, we feel completely let down by the lack of transparency, poor communication, and absence of proper service.