DL
Dirk L
1 reviews | Active since Feb 2012
20 Jun 2023, 14:19
Poor Customer Service
It is impossible to get hold of anyone at FEDEX. You have to rely on email only and all other sources are automated. You are constantly blocked from speaking to a person. What type of customer service is this FEDEX?? I have a problem I would like to resolve but your AI is the gatekeeper and won't let anyone in. You think you are saving money by implementing AI but you are in fact annoying customers.
Helpful (0)
Replies (2)0
Replies (2)
Fedex Express's replyOfficial
20 Jun 2023, 14:21Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our Resolution team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Fedex Express's reply20 Jun 2023, 14:21
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our Resolution team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
DL
Dirk L's updateReviewer Update
22 Jun 2023, 22:27Fedex has assistend me and all is good.
Thank you,
Thank you,
DL
Dirk L's update22 Jun 2023, 22:27
Reviewer Update
Fedex has assistend me and all is good.
Thank you,
Thank you,