SJ
Sameerr J
1 reviews | Active since Jan 2019
02 Jan 2019, 13:33
Poor customer service
Tracking number: ********** 34059 Extremely poor customer service. Inspite of multiple calls and reminders to apply the correct invoice when clearing customs - There still was a delay of 2 weeks with duty calculated basis the incorrect invoice being app**** making the value higher by 10 times. Multiple emails and calls to customer service center met with a high headed attitude and minimal empathy
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Fedex Express's replyOfficial
03 Jan 2019, 10:07 Hello
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.
Regards,
Tamryn Collinge
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.
Regards,
Tamryn Collinge
Best regards,
Fedex Express's reply03 Jan 2019, 10:07
Official
Hello
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.
Regards,
Tamryn Collinge
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.
Regards,
Tamryn Collinge
Best regards,