AM
Akani M
1 reviews | Active since Sept 2020
16 Sept 2020, 09:24
Poor communication and service from FedEx
I have had my parcel stuck at customs for over a month.Kelly-Ann Beckweitz was the one handling the case but she is not responding to my emails anymore nor can I reach her on her landline.I am beyond frustrated, and I need my parcel urgently. I'm truly heartbroken because I need this parcel for something special.After spending so much money on it.I just want to ball out in tears right now.
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Fedex Express's replyOfficial
16 Sept 2020, 11:20Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards,
Melanie
Regards,
Melanie
Fedex Express's reply16 Sept 2020, 11:20
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards,
Melanie
Regards,
Melanie