KN
Kevin N
1 reviews | Active since Jul 2011
23 Feb 2021, 14:18
Poor communication and service.
For the past week and a half I've been trying to sort out a query regarding duties and taxes. It seems that no one answers the phone and email correspondence is very slow/not happening. I've also tried calling the call center but when being transferred the call either drops or just rings as it does when calling normally. I would just like to sort this out such that my parcel can be processed quickly once it is in the country.
Helpful (0)
Replies (2)0
Replies (2)
Fedex Express's replyOfficial
23 Feb 2021, 14:33Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards
Brenda
Regards
Brenda
Fedex Express's reply23 Feb 2021, 14:33
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards
Brenda
Regards
Brenda
KN
Kevin N's updateReviewer Update
23 Feb 2021, 14:51Hi Brenda,
Thank you for the prompt reply. I will be awaiting their call.
Thank you for the prompt reply. I will be awaiting their call.
KN
Kevin N's update23 Feb 2021, 14:51
Reviewer Update
Hi Brenda,
Thank you for the prompt reply. I will be awaiting their call.
Thank you for the prompt reply. I will be awaiting their call.