Poor Communication

I always recommend this service an always been super happy. my problem started when I told I was told to complete commercial invoice I was told to complete both sides which I did, and all fees included. No 1 was there to guide me nor anything I completed the invoice the problem I have is the duties and tax I have been charged. I was charged for the shipping cost in my duties and vat that I paid to Fedex and I called up the phone @ 7h47 and spoke to another lady and she told me that I shouldn't have included my fright fees from Polan to South africa! No 1 Told me that I must just include the item price it's like everybody is in a rush to answer next call and and and and. Then when the shipping tax and VAT Invoice comes its alarming for such small items I had to pay R1677.44 Because duties and tax was paid item price which was 247.64 USD and shipping cost from Poland to SA Another 119.00USD which in total was 341.88 usd that was submitted for duty and tax :(. I have always had Great service with fedex which is the recommended shipping I always use when buying things from abroad. This was just horrible imagine I already paid FedEx the shipping amount the seller requested yet am still being billed on it who is to be blamed for that? I called the call center, and they just told me there is no refund and nothing I can do about it and if Customer service was really taken to Heart if the clearing officer seen that freight chargers was included call the customer and inform them not to include any freight fees on the commercial Invoice because it was already paid for. My lost FedEx Gain. I really wish a better resolution could have been brought forward. I work FACE TO FACE with customers daily and if I see anything wrong or misleading, I correct my customers to make sure that they are happy and looked after. In this case all I can say is thank you and I know that I will not receive a refund. I will continue to use the services I hope people goes on proper training so no further customers and incuur this Poor service and complain about South Africa duties and tax it to much when in reality it would've been so much easier if we did not have misleading people around and we pay the price for what we bring in and out of the country. thank you. On another note, I was asked to reach out to the sender for an invoice when another lady before the time inform me that they will communicate with the sender, but I had to run around and get all Info you guys needed but thank you once more Regards Keagan