1 reviews | Active since May 2014
Poor Booking and service regarding my booking
<p>I booked in a parcel to be delivered from Hyde Park to Harrismith as a same day delivery but somehow between the phone call I made and the email I sent, the details of my delivery were captured wrong. Not only that,but I was given an incorrect costing to the delivery charge and the delivery was only picked up 2 working days later and sent the following day after(3 days later than anticipated) AFTER I was **** to on the phone that a plan will be made that my delivery be made the same day as it picked up.</p> <p> </p> <p>I complained about this, emails were sent back & forth and I have not heard anything else from the company since 27th June when the consultant who made the booking called me to apologies but couldn't confirm on what steps will be made after. Every other contact I made to send emails to the company was met with emails bouncing off and not being received on their end.</p> <p> </p> <p>I spoke to 2 ladies since this ordeal, no manager whatsoever:</p> <p>Mapheti Maphume & Takalani Ngwekhulu</p> <p> </p> <p>Quote NR: 764482</p>
Kindly be advised that TNT together with many other Gobal companies were affected by a ransomware attack on 27 June. This has had an impact on our system and services.
All TNT depots, hubs and facilities are operational and most TNT services are available. Some customers are still experiencing widespread service and invoicing delays, and manual processes are being used to facilitate a significant portion of TNT operations and customer service functions. We continue to work together to bring critical systems back online.
Related to your specific consignment the team will look into the matter for resolution and will be in contact as soon as possible
TNT Customer Services
T: ***
Dear Samuel
Kindly be advised that TNT together with many other Gobal companies were affected by a ransomware attack on 27 June. This has had an impact on our system and services.
All TNT depots, hubs and facilities are operational and most TNT services are available. Some customers are still experiencing widespread service and invoicing delays, and manual processes are being used to facilitate a significant portion of TNT operations and customer service functions. We continue to work together to bring critical systems back online.
Related to your specific consignment the team will look into the matter for resolution and will be in contact as soon as possible
TNT Customer Services
T: ***
Dear Samuel