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Aiden D
1 reviews | Active since Dec 2012
21 Jul 2020, 10:29
Pathetic would be a compliment
Pathetic service would be compliment. Mypackage was scheduled to be delivered on 16/07/2020.
No communication absolutely nothing from TNT spent R500 in airtime to follow up with staff and no1 could give answers...
I've been using TNT for years , your service has never been 10/10 but its been acceptable. Your COD department and customer service department is the worse and pathetic service even from managers.
I need my parcel today.... I've been requesting a invoice since yesterday... still nothing has been sent i even inclueded management in my emails but just got ignored. I need my parcel today i dont give a **** how u guys are going to make this happen i want it TODAY... and please ensure that your "admin fee" is not on my invoice, i would be extremely embarrassed to add admin fee's to an invoice where a customer did more admin work than your own staff...
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Replies (4)0
Replies (4)AD
Aiden D's updateReviewer Update
21 Jul 2020, 15:53Still awaiting an invoice. Been calling and sending emails still nothing!
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Aiden D's update21 Jul 2020, 15:53
Reviewer Update
Still awaiting an invoice. Been calling and sending emails still nothing!
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Aiden D's updateReviewer Update
22 Jul 2020, 09:30So 22 hours after my initial post i get an email to ask if i received invoice. I finally received invoice after 100 minutes on calls with different people. I made an immediate payement 2. Still no correspondse.
And u was actaully charged a admin fee... Please advise why i even paod a admin fee?
Still not 1 person at TNT is getting back to me to tell me exactly when my parcel will be delivered.
Please of u reading this as a potential customer, please stay away. Aint no express service here...
I made and appointment with newspaper today. I seriosuly had it. Absolutely no customer service at all, no sense of urgency. No apology , nothing
And u was actaully charged a admin fee... Please advise why i even paod a admin fee?
Still not 1 person at TNT is getting back to me to tell me exactly when my parcel will be delivered.
Please of u reading this as a potential customer, please stay away. Aint no express service here...
I made and appointment with newspaper today. I seriosuly had it. Absolutely no customer service at all, no sense of urgency. No apology , nothing
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Aiden D's update22 Jul 2020, 09:30
Reviewer Update
So 22 hours after my initial post i get an email to ask if i received invoice. I finally received invoice after 100 minutes on calls with different people. I made an immediate payement 2. Still no correspondse.
And u was actaully charged a admin fee... Please advise why i even paod a admin fee?
Still not 1 person at TNT is getting back to me to tell me exactly when my parcel will be delivered.
Please of u reading this as a potential customer, please stay away. Aint no express service here...
I made and appointment with newspaper today. I seriosuly had it. Absolutely no customer service at all, no sense of urgency. No apology , nothing
And u was actaully charged a admin fee... Please advise why i even paod a admin fee?
Still not 1 person at TNT is getting back to me to tell me exactly when my parcel will be delivered.
Please of u reading this as a potential customer, please stay away. Aint no express service here...
I made and appointment with newspaper today. I seriosuly had it. Absolutely no customer service at all, no sense of urgency. No apology , nothing
Fedex Express's replyOfficial
23 Jul 2020, 11:49 Hello
Thank you for taking the time to write about the experience that you have had with TNT. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards
Wendisa Mgweb
Thank you for taking the time to write about the experience that you have had with TNT. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards
Wendisa Mgweb
Fedex Express's reply23 Jul 2020, 11:49
Official
Hello
Thank you for taking the time to write about the experience that you have had with TNT. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards
Wendisa Mgweb
Thank you for taking the time to write about the experience that you have had with TNT. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards
Wendisa Mgweb
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Aiden D's updateReviewer Update
24 Jul 2020, 08:29investigate what? you are as pathetic as the rest of the RSA team. Your global team responded more effectively and efficiently to my query.... I had to spend a total of R650 on calls and a few hours just to get my invoice... go investigate the amount of hours I spent to just get a invoice, and to just get my shipment... I had to collect my own shipment after paying for admin fee.. ridiculous,... id be ashamed to even respond to complaints .... you email me telling me that your tracker shows it was delivered.... no let me do your work for you again and advise you that I collected, I called around for hours to get it, I even contacted your global team... so no you guys di not resolve my query in anyway.... go investigate the amount of hours I was on calls to get my shipment, go investigate the distance from your warehouse to my home... then after that you come back here and respond on this platform...
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Aiden D's update24 Jul 2020, 08:29
Reviewer Update
investigate what? you are as pathetic as the rest of the RSA team. Your global team responded more effectively and efficiently to my query.... I had to spend a total of R650 on calls and a few hours just to get my invoice... go investigate the amount of hours I spent to just get a invoice, and to just get my shipment... I had to collect my own shipment after paying for admin fee.. ridiculous,... id be ashamed to even respond to complaints .... you email me telling me that your tracker shows it was delivered.... no let me do your work for you again and advise you that I collected, I called around for hours to get it, I even contacted your global team... so no you guys di not resolve my query in anyway.... go investigate the amount of hours I was on calls to get my shipment, go investigate the distance from your warehouse to my home... then after that you come back here and respond on this platform...