Pathetic systems and *********** consultants

Pathetic service!!! It’s been almost 2 months without my parcel . All documents needed for clearance provided on time and Shannon McPherson keeps on asking for the same information, when you give her she replies after 2 weeks needing the same info. I tried to call the call centre and Minenhle Zondi called and asked for the same documents after that she stopped responding when I’m looking for feedback and also disappeared. I always give them 5 days to process after giving them what they needed so it’s not like I don’t give them a chance because I know the lead times for Customs. Can you please just return the parcel to the sender because you’ve made it impossible for me to get it and it’s your fault!!!