PATHETIC SERVICE!!!!! TAKING THIS MATTER FURTHER!!!!!

At this stage I am very frustarted!!!! The first time I dealt with Fedex they messed up my import documentation. Tsakalani send me the wrong invoice which unfortunately my accounts lady did not check properly and paid the invoice. When I picked it up I mailed Tsakalani and Sipho immediately notifying them of this problem, then Tsakalani escalated the matter to Daleen Smit. I requested for them as well to send me my correct invoice and after numerous emails to Tsakalani, Daleen and Sipho I AM STILL WAITING. After 2 weeks of licking ass, luyckily I came throught to a gentleman named Banele and he helped me immediately with my correct invoice, which I paid and received my goods the following day. I also asked Banele if he could assist with my refund as |I am not getting any joy form those people. He helped me as far as he could and contacted me last week to say Zirina will do the refund. This is now a week later, no refund received yet, and they don't reply to my emails!!!! I am seriously going to take this matter further and I told them that yesterday in a mail, but they just don't give a ****!! They have no passion for their jobs. I seriously think its time management get involved and monitor these people and sort them out, this is horriblke customer service!!!! I was considering opening an account with Fedex but I will not do that anymore, if they can't even sort out one problem. Almost 3 weeks now and NO REPLY!!!!!! PATHETIC!!!!!!!