LZ
Leelah Z
1 reviews | Active since Jan 2016
10 Sept 2019, 14:33
Pathetic Service - Shut your Doors!!
As a regular user of Takealot, probably the 50th parcel for the year should have been delivered to me by 30 August. Suddenly Fedex had absolutely NO IDEA where I live (you would swear I was based on Mars) and merely sent my parcel back to Takelot with the comment "failed delivery attempts". This AFTER I had provided them with GPS co-ordinates and confirmation that they had my address. I live and work from the same address and can ASSURE you no courier driver attempted to make any delivery at my home.
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Replies (2)
Fedex Express's replyOfficial
10 Sept 2019, 14:44Hello Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards,
Tammy Collinge
Regards,
Tammy Collinge
Fedex Express's reply10 Sept 2019, 14:44
Official
Hello Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards,
Tammy Collinge
Regards,
Tammy Collinge
LZ
Leelah Z's updateReviewer Update
10 Sept 2019, 15:45Thank you Tammy but I'm afraid getting the representative from Bloemfontein to call me and apologise just does not cut it. More so, he is now lying in stating the item was damaged and that is why it needs to be returned (while all correspondance on my end and the Takealot system indicate the issue to be "failed delivery" and Takealot confirm this was most definitely NOT the case. If Fedex is a firm who believes in ********* behavior to cover up issues in an attempt to not have to pay for compensation you most definitely need to shut your doors as employees like Eddy at your Bloemfontein branch will cause you more damage than good!
LZ
Leelah Z's update10 Sept 2019, 15:45
Reviewer Update
Thank you Tammy but I'm afraid getting the representative from Bloemfontein to call me and apologise just does not cut it. More so, he is now lying in stating the item was damaged and that is why it needs to be returned (while all correspondance on my end and the Takealot system indicate the issue to be "failed delivery" and Takealot confirm this was most definitely NOT the case. If Fedex is a firm who believes in ********* behavior to cover up issues in an attempt to not have to pay for compensation you most definitely need to shut your doors as employees like Eddy at your Bloemfontein branch will cause you more damage than good!