Pathetic Service. Parcel not delivered

Item: Fedex Express
Rating: 1
Author: Pumla D

I received a WhatsApp that my parcel was delivered, the parcel never reached me. I called FEDEX to track where was the parcel delivered. It’s been 2 days and everytime I call I am told they will come back to me and they never do. They are so professional when speaking with them on the phone, they will promise to call you back and never does. I STILL FONT KNOW WHERE WAS MY PARCEL DELIVERED 🤷♀️

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Replies (2)

Fedex Express's replyOfficial

25 Aug 2025, 08:28

Thank you for sharing your experience with FedEx. We truly value your feedback.

Please allow us some time to investigate the matter thoroughly.

A member of our resolution team will reach out to assist in resolving this issue.

We appreciate your patience and understanding.

Best regards,

Resolution Desk

Fedex Express's reply25 Aug 2025, 08:28

Official

Thank you for sharing your experience with FedEx. We truly value your feedback.

Please allow us some time to investigate the matter thoroughly.

A member of our resolution team will reach out to assist in resolving this issue.

We appreciate your patience and understanding.

Best regards,

Resolution Desk

Fedex Express's replyOfficial

25 Aug 2025, 14:39

Dear Pumla,

Thank you for confirming that your query has been resolved

We appreciate your patience throughout this process and apologize for any inconvenience you experienced.

As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns.

We are committed to ensuring a seamless experience for you at every step.

If you are satisfied with the resolution, I would be grateful if you could share your positive experience on Hellopeter. Your feedback is invaluable in helping us maintain and improve our service.

Thank you for choosing FedEx.

We look forward to serving you again.

Kind regards

Resolution desk

Fedex Express's reply25 Aug 2025, 14:39