Pathetic Service - New Account Holder

Honestly one star is too much, I have 2 x shipments going to Namibia from South Africa, last updates online was 30 Nov, constant follow ups since Monday and still have not received feedback as to why the shipments aren't moving? We left a different provider in hopes that we would get better customer service, but this has definitely been disappointing and the worst decision we as a company has ever made. Operational and technical issues should not be the customers problem, reviews have been negative all over reviews and the issues are still happening? How is this possible? You can't call anyone because the useless autobot doesn't recognise your account number, there is no direct person to get a hold of, Namibia's phone just rings with no answer. Pathetic service, had I known this was the service level that FedEx praise themselves towards I would have stayed where we were, at least I would have actual people to talk to and not just emails and useless autobot voices!